Contact Servers Japan About Tokyo Hosting
Have a question about a Japan VPS, a Tokyo RDP package, a dedicated server with China Telecom routing or a .jp domain? Our engineers answer sales, technical and billing questions through support tickets, and general enquiries by email. Choose the option below that fits your request.
Support ticket
The fastest way to reach an engineer for sales, technical or billing questions.
What to Include in Your Message
A complete first message lets an engineer help you without back-and-forth. Please include:
- For sales questions: the service you are considering (VPS, RDP, dedicated server, website hosting or domains), your expected workload, the operating system you prefer and where most of your users are located, for example Japan, mainland China or elsewhere in Asia-Pacific.
- For technical issues: the server’s IP address or hostname, when the problem started, what you have already tried, and any error messages. For network problems, attach ping or traceroute output from your location to the server.
- For billing questions: the invoice number, the payment method used (crypto, Visa, Mastercard, PayPal or bank transfer) and a short description of the issue.
- For domain requests: the exact name and extension, such as a .jp domain, and whether you are registering or transferring it.
Please never send passwords in plain text. If an engineer needs access, they will explain how to provide it safely.
Where Our Servers Are
All Servers Japan services are hosted in Tokyo, Japan. Virtual servers run in a Tokyo data center with multi-homed upstreams. RDP packages are hosted in a Tier III facility with seismic design. Dedicated servers run in a Tier III facility with a direct China Telecom connection.
Services are provisioned and supported through the ServerSlot platform, so orders, invoices and tickets are all managed in the client area at control.serverslot.com.